VIPdept offers FREE shipping on ALL orders globally, no minimum purchase. Destinations we regularly ship to include : Australia, USA, Canada, the United Kingdom, Mexico, South Africa, India, Indonesia, Japan, Germany, France, Spain, Sweden, Ireland and the rest of the EU. If your country is not on this list, not to fear we can still send get our items to you.

Many of our items are sourced in bulk from global suppliers, so our products usually take between 10-30 days to arrive, though in extremely rare circumstances can take longer. Delivery on all items is included in the price.  Don’t be alarmed if you don’t receive all items in a large order at once, we don’t like to keep our dear customers waiting so we send each item as and when it arrives.

Shipping is via local postal services once dispatched from the origin, and hence shipping times can vary seasonally.

We advise that delivery times to Ireland may be impacted by customs procedures, lengthening the time taken to receive the product.

Returns :

If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one.

Refunds :

We believe in our products so much that we offer a 45 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money immediately.

Shipping Costs :

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.